Choosing routes and resolving issues
Start by choosing your destination, then compare IEPL dedicated lines, relay routes, and direct connections. Route type helps explain the connection path, but does not guarantee the outcome of every visit. Your local network, time of use, and destination platform can also affect performance.
If you have connection issues, first check your plan status and client configuration. Then note when the issue occurred, the route name, and any error message, and send them through a support ticket in the dashboard. Include only details relevant to troubleshooting, and conceal your password and subscription information before submitting. Refunds are available within 60 days; see the Terms of Service for application details.
View route list →